Dynamics 365

Microsoft Dynamics 365 for Customer Service

Empower your sales with insights, guidance, and tools to drive personal engagement with Microsoft Dynamics 365 for Sales.

Empower Your Agent and Elevate Customer Experience

Improve customer experience, increase loyalty and provide exceptional customer service with Dynamics 365.

Powered with data and driven by AI, Dynamics 365 learns from your agents and customers interactions to help deliver smart and personalized service.

Omni-Channel Engagement

Enable end-to-end customer service engagements across self and assisted service channels, including field service when there is a need for onsite help. A unified platform ensures context across channels and engagements, delivering personalized and consistent service with minimal customer effort.

Empower Your Agents

Empower agents with a single, unified experience to speed resolution and provide differentiated levels of support. A role-tailored experience delivered through a single dynamic interface contextually serves up the tools, guidance and data agents need to provide a more personalized, effective standard of service.

Service Intelligence 

Identify trends, anticipate opportunities and gain insights using rich analytics. Explore what-if scenario’s and forecast outcomes through interactive charts and powerful data visualization capabilities. Our solution empowers employees at every level of the organization to have a positive and meaningful impact on business outcomes.

Our Capabilities

Dynamics 365 Strategy, Consulting and Implementation

Our Dynamics 365 consulting services provide businesses with a functional and technical approach towards Dynamics 365 adoption. With experience across business functions and powerful technical and integration teams, GOBI Technologies continues to be a powerful partner to our customers Dynamics 365 strategy.


Dynamics 365 consulting services through assessment of your current business challenges, goals, and workflows, enabling our consultants to define the right path to Dynamics 365 adoption.


Provide a connected ecosystem within your organization by integrating Dynamics 365 with third-party applications, web services and more with the help of our Dynamics 365 integration solutions.

On-going Engagement

Empower your operations with our Dynamics 365 support and functional team. Our Dynamics 365 engagement help increase adoption and utilization rate as well as address day-to-day operational challenges.

Let’s Redefine Your Customer Service

Find out how Dynamics 365 for customer service and our expertise in Dynamics 365 consulting can help you unlock your business potential.