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Help our clients and interested leads throughout the multi-stage engagement. Understand and evaluate needs and goals. Collaborate with their leadership and your colleagues at GOBI on delivering the right Dynamics 365 solutions.
As an Office 365 Systems Engineer, you will plan, design, implement Office 365 solutions for our clients. You will be a technical subject matter expert on both cloud and on-premise IT systems.
Your knowledge will help our clients migrate to Office 365, build an adoption strategy and educate end-users to achieve maximum ROI.
In this position, you will oversee and manage the Service Desk and the performance of your team Tier 1 and Tier 2 Information Technology Specialists that provide support to clients on a day-to-day basis.
As the Service Desk Manager, you will collaborate with account managers, project managers to ensure the client’s expectations and service levels are met.